Website Terms & Conditions
Any reference in these Terms & Conditions made in the masculine form is for convenience only and shall apply equally to all genders.
The website ______ (hereinafter: the “Website”) is owned and operated exclusively by Mila Boutique Hotel (hereinafter: the “Company”). The Website provides, to the fullest extent possible, information regarding the Company’s hotel, the services it offers, room rates, special offers, promotions, and other related information. The Website also enables guests to book vacations and/or accommodation packages online, subject to the terms and conditions set forth herein.
Reservations for vacations and/or accommodation packages (hereinafter: the “Services”) may be made through the Website in accordance with these Terms & Conditions. It is hereby clarified that any reservation made through the Website constitutes a binding reservation in every respect and is equivalent to a reservation made through any other booking channel, including the Company’s Reservations Department.
Guests undertake to preserve and maintain all hotel property, including furniture, equipment, fixtures, guest rooms, and all areas of the hotel. In the event of damage to or loss of any hotel property, the guest shall be liable for the full cost of the damage or loss without the need for further proof.
A reservation shall not become binding upon the Company until an official booking confirmation has been issued by the Company. Reservations made through the Company’s Website shall be deemed distance selling transactions only if they meet all the conditions prescribed under the Israeli Consumer Protection Law, 5741-1981.
The Website is intended solely for individual private reservations and is not intended for group bookings. The Company reserves the right, at its sole discretion and without providing any explanation, to reject any reservation request. The user shall have no claim, demand, or cause of action against the Company in this regard.
Rates displayed exclusive of VAT are intended solely for foreign tourists holding a valid foreign passport together with a tourist visa stamp. Israeli residents and holders of an Israeli passport booking under these rates will be required to pay VAT upon arrival at the hotel, in accordance with Israeli law.
Website Terms of Use
2.1
Any person using the Website, purchasing Services through the Website, or seeking to purchase Services through the Website (hereinafter: the “User”) declares and warrants that they have read, understood, and accepted these Terms & Conditions in full, and agree to be bound by them. The User further agrees that neither they nor anyone acting on their behalf shall have any claim, demand, or cause of action, directly or indirectly, against the Company, the Website, its operators, owners, directors, employees, or representatives.
Should any provision of these Terms be unclear, users are encouraged to contact the Company by email or telephone at: ________.
2.2
The Website may only be used for obtaining information and making reservations or purchases of the Company’s Services. Any other use of the Website or its content is strictly prohibited unless prior written permission has been obtained from the hotel management. The Company reserves all rights in this regard, and any unauthorized use shall constitute unlawful use of the Website.
2.3
Any adult who lawfully possesses a valid credit card issued by one of the following companies may purchase Services through the Website: Visa CAL, Diners Club, American Express, Isracard, and Mastercard.
Payment shall be made upon arrival at the hotel. The credit card details provided during the booking process are required solely as a guarantee for the reservation.
2.4
The Company shall not be responsible for the content, accuracy, or nature of any information published on the Website that originates from third parties. The User shall have no claim or demand against the Company regarding such information.
2.5
All photographs displayed on the Website are for illustrative purposes only.
2.6
The Website ______ may contain links to external websites. These links are provided solely for the convenience of users. The Company assumes no responsibility for the content, legality, accuracy, validity, or reliability of any linked website. Accessing and using such websites is entirely at the User’s own risk.
No website may link to or display the Company’s Website without obtaining the Company’s prior written approval.
2.7
The Company reserves the right, at its sole discretion and without prior notice, to amend these Terms & Conditions, the Website’s terms of use, its structure, content, appearance, scope, and the availability of the Services offered therein. Any such amendments shall become effective immediately upon publication on the Website unless otherwise stated.
2.8
The Company, its operators, owners, directors, employees, and representatives shall not be liable for the operation of the internet server through which the Website functions, including but not limited to viruses or any other harmful components that may affect the User’s computer while browsing the Website, making reservations, purchasing Services, or otherwise using the Website.
The Company makes reasonable efforts to prevent such occurrences; however, the User shall have no claim against the Company in this regard.
2.9
The Company shall not be liable for any loss or damage of any kind resulting from technical failures, delays, interruptions, or any malfunction arising from the use of, or inability to use, the Website.
2.10
The Company shall not be responsible for any unlawful activity carried out by Website users or by any third party beyond the Company’s control.
2.11
The Company reserves the right to deny or terminate any User’s access to all or part of the Website at its sole discretion. The User shall have no claim, demand, or cause of action against the Company in this regard.
2.12
Any dispute arising out of or relating to these Terms & Conditions or the Website shall be governed exclusively by the laws of the State of Israel and shall be subject to the exclusive jurisdiction of the competent courts in the Haifa District.
3. Customer Information
3.1
Users wishing to purchase Services through the Website are required to provide accurate personal information as required by law (hereinafter: the “Booking Details”).
Providing false or misleading information constitutes a criminal offense. The Company reserves the right to take any legal action available under applicable law against anyone submitting false information, including claims for damages resulting from such conduct.
3.2
The Company shall not be liable, directly or indirectly, if the Booking Details are not received by the reservation system or if technical or other issues prevent the User from completing a reservation through the Website.
3.3
The Website owners, operators, directors, employees, and representatives shall not be responsible for any errors made by the User when entering Booking Details, including, without limitation, errors relating to the selected accommodation package, travel dates, number of guests, meal plans, or any other Service booked through the Website.
The User expressly acknowledges that they shall have no claim, demand, or cause of action against the Company in connection with such errors.
3.4 Cancellation Policy
Reservations may be cancelled free of charge up to 7 days prior to the scheduled arrival date.
Cancellations made within 7 days of the arrival date, including on the day of arrival, will incur a charge of 100% of the total reservation value.
Reservations may be cancelled or modified through the booking engine using the reservation management link, by telephone at 1-801-370-071, or in writing via email at info@milahotel.co.il.
Any modification to an existing reservation (including changes to dates, room type, or similar requests) initiated by the guest may be subject to additional modification fees in accordance with the Company’s policies.
Any cancellation or modification submitted on a Saturday or on any official day of rest in Israel shall, for the purpose of calculating cancellation fees, be deemed to have been received on the next business day.
5.2 Cancellation by the Company
The Company reserves the right, at its sole discretion, to suspend or discontinue the sale of Services through the Website, in whole or in part, including (but not limited to) the following circumstances:
Illegal activity has occurred or is suspected to have occurred through the Website.
The User intentionally provided false or misleading information during the reservation process.
The User’s credit card has been blocked or restricted for any reason.
A communication failure or technical malfunction has occurred or may prevent completion of the reservation.
In the event of force majeure.
If an error is discovered in the description of the Services, booking conditions, reservation details, pricing information, or User information, the Company may cancel the relevant reservation.
Any reservation made in violation of these Terms & Conditions.
In the event of cancellation by the Company, the User and/or the guest will be notified accordingly. Any payment already collected in respect of the cancelled reservation will be refunded, where applicable.
The Company further reserves the right, at its sole discretion, to modify or cancel any reservation (or any part thereof) for any reason whatsoever, including where the number of guests does not justify the provision of the reserved room or service. The Company may also substitute the reserved room or service with another room or service of comparable standard, subject to applicable law.
The Company reserves the right to amend its reservation policies, room rates, and services published on the Website at any time. The Company may refuse to approve or may unilaterally cancel any reservation recorded in its systems, even if an automatic booking confirmation has already been issued.
Prices
Room rates are subject to change without prior notice. Such changes shall not affect reservations that have already been confirmed.
Despite the Company’s best efforts, certain room rates displayed on the Website may occasionally contain pricing errors. The Company expressly reserves the right to correct any pricing error appearing on the Website or relating to pending reservations made at an incorrect price.
Where availability permits, the guest will be offered the option of maintaining the reservation at the correct price. Alternatively, the reservation may be cancelled without cancellation fees.
The Company shall not be obligated to honor reservations containing pricing errors, even if a booking confirmation has already been sent.
7. Force Majeure
The Company shall not be liable for any cancellation, modification, delay, or failure to perform its obligations where such circumstances arise directly or indirectly as a result of force majeure.
The User shall have no claim against the Company arising from the Company’s inability to fulfill its obligations due to events beyond its reasonable control.
The Company shall not be obligated to refund payments where the Services cannot be provided, in whole or in part, due to circumstances constituting force majeure.
Updated Cancellation Policy
Effective February 18, 2024
Cancellation of accommodation reservations and any additional services booked through milahotel.co.il shall be governed by the provisions of the Israeli Consumer Protection Law, 5741-1981, including the regulations enacted thereunder, and shall apply after the reservation has been completed through the Website’s booking engine and confirmed by the hotel.
Cancellation requests may be submitted by any of the following methods:
By telephone: XXXXXXXXX, or in person at the hotel.
By registered mail to: 12 Ben Gurion Boulevard, Haifa, Israel.
By email: milahotelil@gmail.com
Through the Contact Us form available on the Website.
The cancellation request must include the guest’s full name and identification number. If the request is submitted verbally, an additional identifying detail must also be provided.
Cancellation of reservations is subject to the provisions of the Israeli Consumer Protection Law.
Weekend Reservations
Weekend reservations may be modified or cancelled free of charge up to 7 days prior to the scheduled arrival date.
For cancellations or modifications made after this period, the credit card will be charged for the first night’s stay for each reserved room.
Cancellations made within 2 days of arrival, or failure to arrive at the hotel (No-Show), will result in a charge of 100% of the total reservation value.
Midweek Reservations
Midweek reservations may be modified or cancelled free of charge up to 3 days prior to the scheduled arrival date.
For cancellations or modifications made after this period, the credit card will be charged for the first night’s stay for each reserved room.
Cancellations made within 2 days of arrival, or failure to arrive at the hotel (No-Show), will result in a charge of 100% of the total reservation value.
Holidays and August
For reservations during Jewish, Christian, or Muslim holidays, as well as throughout the month of August, cancellations may be made free of charge up to 14 days prior to arrival.
Cancellations or modifications made within 14 days of arrival will incur a charge equal to the first night’s stay for each reserved room.
Cancellations or modifications made within 48 hours of arrival, or failure to arrive at the hotel (No-Show), will result in a charge of 100% of the total reservation value.